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Volunteer FAQ

Q: What is volunteering?
A: Any student, faculty or staff member from any WVU campus, engaged in any type of service defined below:

Community Service: The practice of volunteering one's time and talents to promote the common good and personal growth, while meeting actual community needs. 

Service-Learning: A teaching and learning strategy by which students learn through intentional and structured community service tied to specific learning outcomes and integrated through reflection. 

Outreach: Improving outcomes for individuals and families in West Virginia and the surrounding region through sustainable, active collaborations, building on resources, skills, expertise, and research-based, knowledge in a manner that is consistent with the land grant mission. 

Civic Responsibility and Advocacy: 

  • Lifelong citizenship development through participation, engagement and empowerment
  • Institution fulfills its purpose while acting to promote a strong inclusive democracy 
  • Creating a larger sense of mission, purpose, integrity, and clarity of direction 
  • Supports the development of community and belonging

Q: What types of activities 'count' as service?
A: Many different activities may be approved, but here are some general guidelines: 

  • The service may include, but is not limited to, participation with non-profit, governmental, public, faith-based, campus, or community-based organizations designed with any or all of the following purposes: improving the quality of life for community residents; meeting the needs of community residents; or fostering civic responsibility. 
  • Service with for-profit businesses is generally not accepted. 
  • The service must be supervised and provided in a safe environment that promotes learning at all times for the volunteer. Volunteers may not be directly supervised by family members. 
  •  All volunteer activities must conform to WVU BOG Governance Rule 1.6
  • Opportunities from private families/individuals are not typically eligible. This includes, but is not limited to, tutors, personal care assistants, nannies, and pet care. *During the COVID-19 pandemic, some critical service to individuals, such as grocery shopping for elders can be considered.
  • Monetary or In-Kind donations are not considered a replacement for completing service hours.  If volunteers assist in the collection or distribution of donated goods, the time spent doing so may be tracked as service hours.  
  • Students who report to donate blood will have the opportunity to earn two (2) community service hours for each donation. If a student is not eligible to donate, they will be given the opportunity to volunteer at that site for the same number of hours.  *During the COVID-19 pandemic only, students may earn 4 hours for blood donation.
  • Attending fundraising events such as dinners, cook-offs, and 5Ks is not typically considered volunteer service. Responding to an iServe volunteer need post to assist with the event is considered to be service.

Q: How long do I have to report my service and still get credit?

You should log your hours on iServe as soon as possible after completing your service, while verification records are easily available. You can easily do this on your smart phone if you responded to a volunteer need on iServe. To receive credit, you MUST log your hours within 12 months of completing.

Q: I need assistance with iServe.
A: Check out our iServe specific help section. If you require additional assistance, contact us directly.  

Connect with the Center for Service and Learning