Skip to main content

Organization FAQ

Q: Who uses iServe?
A: WVU students, faculty, staff from all campus in addition to community members managing an organization in iServe. 

Q: What organizations are eligible to host WVU volunteers using the iServe system?
A: Typically any non-profit, governmental, public, faith-based, campus, or community-based organizations designed with any or all of the following purposes: improving the quality of life for community residents; meeting the needs of community residents; or fostering civic responsibility. 

NOTE: Student organizations may be eligible for an organizational account, but will only be approved on a case-by-case basis. Criteria to be considered will include: status with the university, organization mission, and willingness for the organization's faculty/staff advisor to manage the iServe account. For more information, contact the iServe Administrator. 

Q: What types of activities 'count' as service?
A: Many different activities may be approved, but here are some general guidelines: 

  • Service with for-profit businesses is generally not accepted. 
  • The service must be supervised and provided in a safe environment that promotes learning at all times for the volunteer. Volunteers may not be directly supervised by family members. 
  •  All volunteer activities must conform to WVU BOG Governance Rule 1.6
  • Opportunities from private families/individuals are not eligible. This includes, but is not limited to, tutors, personal care assistants, nannies, and pet care. 
  • Monetary or In-Kind donations are not considered a replacement for completing service hours.  If volunteers assist in the collection or distribution of donated goods, the time spent doing so may be tracked as service hours.  
  • Students who would like to experience service through presenting to donate blood will have the opportunity to earn two (2) community service hours. If a student is not eligible to donate, they will be given the opportunity to volunteer at that site for the same number of hours.  

Q: How do I get started in iServe?
A: New organizations will need to request/register in iServe.  Once you have completed registration, you’ll receive a confirmation email notifying you that the Center for Service and Learning has received your organization’s application to use iServe. You'll also want to check out our iServe Instructions for Organization Managers.  If you require additional assistance contact us directly.

Q: Is there any fee for using iServe?
A: No! iServe is complete free to use for both volunteers and organizations. 

Connect with the Center for Service and Learning